IT HELPDESK TECHNICIAN
Shift pattern: Monday - Friday 09:00-17:00 plus on-call rota 1 week in 5
62ph) plus on-call bonus pay (£250 per week)
Location: Hybrid - New Milton/Norwich
This role is a UK-based role and any hybrid work must also be within the UK.
161 hours holiday rising to 175 hours with length of service (PRO RATA) plus bank holidays.
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking
Cycle to work scheme
You're a practical, tech-savvy problem solver with a passion for helping others. You’re at your best when responding to support requests, diagnosing IT issues, and keeping end users connected and productive. Whether you’re assisting in person or remotely, your goal is always to provide fast, effective, and friendly service.
Previous experience in an IT support/helpdesk role or strong hands-on technical skills
Solid understanding of Microsoft Windows, Office 365, Exchange, and Active Directory
GCSEs A–C (or equivalent) in English, Maths, IT and Science
Confidence supporting mobile devices (iOS & Android)
A proactive and flexible attitude with strong attention to detail
IT or professional qualifications (e.g., Windows, NVQ, BTEC, City & Guilds) are desirable – but not essential if you’ve got the experience and enthusiasm.
You’ll play a key part in Appello’s IT team, providing first-line helpdesk support across a wide range of IT systems. Your responsibilities will range from troubleshooting desktop problems and setting up user accounts to supporting mobile devices, updating the IT asset register, and helping field and office-based staff stay connected. You’ll also assist with Telecare equipment configuration and support queries.
Creating, disabling, and adjusting user accounts and permissions
Providing desktop support for office and remote employees
Monitoring IT helpdesk tickets and responding promptly
Assisting with equipment setup, configuration, and repair
Supporting end-user training, documentation, and device rollouts
Contributing to ad hoc IT projects and continuous service improvement
You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.