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Are you currently working in Aftercare, Defects or as a Customer Service role with a developer/construction environment and looking for an exciting new challenge? We're looking for an Aftercare Manager and this could be you!
As our Aftercare Manager, you will work on our PRS platform focused on single family housing. You will be responsible for the whole aftercare process from handover to end of warranty across the company portfolio, managing the company's development partners’ aftercare teams, Leaf's consultant team and working closely with the Leaf Property Management team to ensure a smooth close.
Joining the company at the start of a period of intense growth, there will be a significant pipeline of projects under contract as well as large growth plan that this person will be accountable for.
The role will be based at our Reading office and may involve regular travel to our sites as required. An ideal candidate for this role, will be someone who is working in a similar role for a developer or customer service environment.
Ideal Candidate:
* Highly organised and detail-oriented.
* Skilled problem-solver with a strong background in real estate property accounting.
* Excellent communication and teamwork abilities.
Skills and Competencies:
* Experience working as a Customer Service Manager in a developer/construction environment.
* Knowledge of real estate development and construction processes.
* Demonstrate ability to work autonomously and collaboratively in a team.
* Professional and friendly personality with a drive to resolve issues.
* A high level of technical knowledge and understanding of construction/build processes.
If you're driven to contribute to a dynamic team and make a tangible impact in the housing sector, this is your chance to be part of the change. We offer a supportive and collaborative work environment where your expertise will be valued and your professional growth encouraged.
Who are we?
Established in 2021, Leaf Living specialises in providing new-build family homes for rent in the UK. As a leading provider in the private rented sector (PRS), we own and manage quality homes in sought-after neighbourhoods, and provide exceptional customer care to our residents.
We are underpinned by the support of Blackstone Real Estate and Regis, both of which are recognised for their significant expertise in high-quality private rented housing.
The recent acquisition of two substantial portfolios in the Southeast of England from UK housebuilder Vistry marks a significant expansion and is an exciting milestone as we move towards becoming the UK's largest provider of single-family homes.
As a team, at the heart of what we do is to enrich lives through renting; we deliver positive experiences leading to happy, long-term customers. Our ability to excel depends on nurturing a fantastic company culture, built on collaborating respectfully, thinking proactively, and acting positively.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
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