Housing Manager Reading, Basingstoke and surrounding areas including Hybrid working Permanent, full time (37.5 hpw), working Monday to Friday 9.00a.m to 5.00p.m with some need to occasional attend evening customer meetings. Circa £32,000 per annum depending on experience, skills and qualifications Plus great benefits including Health Cash Plan Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team based in Reading. Youll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. Youll provide first class customer service, delivering our customer promise every day! Typical day as a Housing Manager Youll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities. This will help us to improve our local neighbourhoods. Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. Managing our voids process including liaising with local authorities. Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the Top Ten Great Places to Work in the UK! About You You are experienced in the housing sector and understand housing management and housing law You have, or are willing to work towards Chartered Institute of Housing Level 3 Super organised and methodical in your approach, youre also a proactive self-starter with a can do positive attitude Passionate about delivering excellent customer service and have a genuine desire to help your customers. This job can challenge, especially when were dealing with complaints, but your resilience will help you through. Confident working with external partners and stakeholders such as local authorities, MPs etc Like being part of a team but appreciate that this is a role where youll spend most of your time working in our local estates. Our team Youll join Ali who manages the Housing Managers in Reading. Were absolutely passionate about what we do! Were really proud of always being the portfolio who hits their KPI targets continuously due to the hard work and accountability of the brilliant team. Were a supportive bunch who meet regularly to work together in the office, but we also make sure we plan fun things and celebrate special occasions. Job details This is a hybrid role and in an average week, youll spend 2-3 days working from our community patches of Reading, Basingstoke and surrounding areas Although youll spend time in our neighbourhoods, we do get together regularly, we meet every Wednesday in the Reading office for anchor days. You do however get the chance to also work from home to catch up on admin. Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that youll be able to shape your own diary. To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage! Youll need a Standard DBS check done and we pay for that. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! Whats in it for you? 34 days leave (this includes bank hols and a me day to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us! Colleagues really matter to us, thats why were the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Explore our?benefits in detail on our website. Find out more Click APPLY NOW to see our?Housing Manager Job description, find out about?us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Finally, do let us know if theres anything we can do, to help you shine in our process at South West Rented Portfolio 3