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Customer Service Advisor
Posting Date: 22 May 2025
Unit: Consumer
Location:
Contact Centre (EE), Newcastle, United Kingdom
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full Time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission
Start Date: July 2025
Why this job matters
Are you someone who enjoys solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.
Join our Broadband Technical Team in North Tyneside. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or handling more complex issues, supporting the customer throughout.
No specific experience is required. If you’re naturally helpful, calm, and able to build relationships, we can train you on the rest.
We offer flexibility to support your life outside work. This includes scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
* Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
* Online GP access via telephone or video, fully funded for you and your immediate family.
* Market-leading paid carer’s leave—up to 2 weeks for those caring for family or friends.
* Family Leave—up to 18 weeks full pay and 8 weeks half pay in the first year, for all parents.
* Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
* Support for career development and growth within EE.
* Season Ticket Travel Loan to help with commuting costs.
* Volunteering days to give back to your community.
* Optional Private Healthcare and Dental cover for you and your family.
We foster a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?
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