HBL ICT Shared Services provides comprehensive ICT services to four member organisations and is hosted by Herts & West Essex ICB. The organisation is self‑funding, with an annual turnover of about £14m derived from partner organisations and other NHS clients.
Vision: ‘To become the ICT provider of choice, delivering cost‑effective and innovative services and solutions that improve patient outcomes.’
Mission: To become the IT provider of choice by delivering cost‑effective services that embrace industry technology innovations to improve patient outcomes in accordance with regulatory authorities.
Responsibilities
* The post holder supports the team manager in aligning Change, Problem and Transition for all production services as a driver of operational efficiency.
* The post holder acts as a specialist advisor for Change, Problem and Transition within HBL ICT. Working with Project Managers, Change, Problem owners and stakeholders, the post holder provides guidance on scope and scale of plans and levels of detail required to minimise risk to the organisation from changes to production environments. The post holder defines, updates and delivers training to users and customers across the partnership, including guides, presentations, inductions and Q&A sessions.
* The post holder manages and is the administrator of the Change, Problem and Transition tools and processes. This includes management of a suite of support manuals for the function and maintaining robust control of services delivered. The processes must support activities to enable partner organisations’ data to be secured at all times. Working alongside the Assurance team, Digital Solutions Operations Manager and Security Manager, the post holder ensures that all security legislation and policies are adhered to within the processes managed by the role, including the Data Protection Act, DSPT and ISO27001 accreditation. The post holder will respond promptly to reported violations and investigate, document and update security incidents in the system.
At Hertfordshire and West Essex Integrated Care Board we plan and oversee how NHS money is spent to support people who live in Hertfordshire and West Essex. With around 750 employees we ensure high quality services and value for money. It is an exciting time for us and we’re looking for people who enjoy working in a fast‑paced, vibrant environment that can help us achieve our aim.
Job Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Information Technology
* Industries: Hospitals and Health Care
Contact
Name: Thobe Mguni
Job title: IT Assurance Manager
Email address: thobekile.mguni@nhs.net
Telephone number: 07852244527
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