Who We Are
JINGDONG Logistics (JD Logistics), part of JD.com, is a leading technology-driven supply chain and logistics solutions provider. With deep expertise in automation, smart fulfillment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.
Our Global Reach
We manage over 3,600 warehouses spanning 34 million square meters, support 130+ bonded and overseas warehouses across 23 countries, and combine highly automated warehousing with robust international transportation solutions.
What We Offer
Working at JD Logistics means shaping the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology, and enjoy a competitive salary, great locations, and a people‑first culture.
About The Team
Our team values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.
Job Summary
The Operational Excellence Manager/Continuous Improvement Manager drives continuous improvement initiatives across the organization to enhance operational efficiency, quality, productivity, and customer satisfaction.
The role focuses on process optimisation, waste reduction, and performance improvement using Lean, Six Sigma, and data‑driven problem solving.
Key Responsibilities
* Continuous Improvement: Lead and implement continuous improvement initiatives across departments. Identify process inefficiencies and develop solutions to improve performance. Facilitate Lean / Six Sigma projects to reduce waste and improve quality.
* Process Optimisation: Map and analyse business processes to identify improvement opportunities. Standardise processes and develop best‑practice operating procedures. Implement automation and digital tools where possible.
* Performance Management: Define and track KPIs related to operational efficiency. Analyse operational data to identify trends and improvement opportunities. Provide regular reports on operational performance.
* Change Management: Support organizational change initiatives related to process improvements. Train and coach teams on Lean, Six Sigma, and continuous improvement methodologies. Foster a culture of operational excellence across the organization.
* Cross‑Functional Collaboration: Work with operations, finance, supply chain, IT, and other teams to implement improvements. Facilitate workshops and problem‑solving sessions.
Required Qualifications
* Bachelor’s degree in Business, Engineering, Operations Management, or related field.
* 5+ years experience in operations, process improvement, or operational excellence.
* Experience with Lean, Six Sigma, Kaizen, or continuous improvement frameworks.
Preferred Qualifications
* Lean Six Sigma Green Belt or Black Belt certification.
* Experience with process mapping tools (Visio, Minitab, etc.).
* Knowledge of data analytics and process automation tools.
Key Skills
* Process improvement
* Data analysis and problem solving
* Stakeholder management
* Change management
* Project management
* Strong communication and leadership skills
Diversity & Inclusion
We’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal‑opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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