Casual Restaurant and Hospitality Manager
About the Role
This is a casual, flexible position focused on managing restaurant and hospitality areas within Chepstow Racecourse. As a restaurant and hospitality manager, you’ll take ownership of service delivery, team performance, and operational efficiency across your designated area.
What You’ll Do
1. Lead, motivate, and support your team to deliver consistent, high-quality service.
2. Ensure every guest receives a warm welcome and professional, attentive experience.
3. Brief, train, and develop team members so they’re confident and event-ready.
4. Manage staffing levels, break schedules, and shift planning on the day.
5. Maintain stock levels, assist with rotation, and minimise wastage.
6. Uphold excellent standards of cleanliness and compliance across Health & Safety, COSHH, and licensing requirements.
7. Resolve customer queries or complaints promptly and professionally.
8. Create a positive, energetic atmosphere for both guests and staff.
9. Drive sales, upselling opportunities, and overall business performance.
10. Delegate tasks clearly to ensure smooth, efficient service delivery.
What We’re Looking For
11. Proven experience in retail or hospitality management within fast-paced environments.
12. Confident leadership skills with the ability to inspire and support diverse teams.
13. Excellent communication and customer service standards.
14. Flexible, adaptable, and committed to delivering first-class experiences.
15. Strong problem-solving skills and the ability to handle challenges calmly.
16. Professional, well-presented, and guest-focused at all times.
17. Experience using tills and PDQ machines.
18. Comfortable working outdoors in all weather conditions.
Desirable Experience
19. Background in premium F&B, events, or restaurant management.
20. Knowledge of licensing, food hygiene, and health & safety regulations.
21. Personal Licence Holder (advantageous).
22. Strong organisation, planning, and systems skills.
23. Track record of increasing sales and improving operational standards.
24. Natural ability to motivate teams and encourage positive working culture.
Why Work With Us?
25. Be part of the excitement at one of the South West’s most vibrant racecourses.
26. Casual, flexible hours—perfect for fitting around other commitments.
27. Competitive pay with opportunities for extra shifts and development.
28. Join a supportive, enthusiastic team within one of the UK’s leading racecourse groups.
How to Apply
Ready to bring your leadership skills trackside at Chepstow Racecourse?
Apply now and help us deliver unforgettable race-day moments.