JOB TITLE: Temporary to Permanent Administrator
LOCATION: Bridgwater, Somerset
HOURLY RATE: £13.45
HOURS: Monday - Friday, 8:30am till 5:00pm
BENEFITS:
We would love for you to join us! Some of the great perks of temping through Office Angels include:
* Weekly pay
* Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
* Temporary candidate of the month award
* Temporary candidate lunches/treats
* Online timesheets
* A dedicated consultant as an additional layer of support
We are seeking a well-organised and driven Administrator with exceptional customer care skills to join a dynamic and highly established business in Bridgwater. This is a fantastic opportunity to become a key part of a collaborative customer service team, supporting engineers as well as the accounts and sales departments to ensure optimal company performance.
In this varied role, you will build and maintain strong relationships with both customers and field engineers, helping to maximise productivity and deliver outstanding service. Your proactive approach and attention to detail will be vital in ensuring smooth operations and a high level of customer satisfaction.
MAIN RESPONSIBILITIES:
Management and organisation of shared inboxes
Data handling and entry including ensuring all enquiries are accurately processed.
Process sales orders accurately by telephone and e-mail, in accordance with the company's processes.
Manage internal processes and customer forecasts as required
Schedule and book work to appropriate engineer, paying particular attention to customer and engineer locations, expertise, qualifications and response targets.
Ensure jobs are complete within timelines or escalating as appropriate.
Monitor engineers travel, work activity and respond to issues accordingly.
Follow through customer enquiries from initial point of contact to completion
Respond to and where possible resolve customer service issues or escalate problems to the correct level or appropriate contact.
Support the sales team by providing customer requested information i.e. sales literature, technical specifications, appropriate certification details.KEY SKILLS:
Prior experience working in a fast paced and multi skilled customer service environment
Proficiency in IT skills, including Microsoft Office systems (Word and Excel).
Strong interpersonal skills and ability to build relationships.
Customer focus and commitment to delivering high-quality service.
Excellent communication skills.
Ability to act proactively to deadlines and with limited direct supervision is essential.
Effective planning and organising abilities.
Attention to detail.
Adaptability and flexibility.
Ability to work well in a team.NEXT STEPS:
Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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