IT Support Engineer
We are recruiting for an IT Support Engineer to join a growing IT team in a hands-on support role covering both 1st and 2nd Line duties.
This IT Support Engineer position is ideal for someone currently working within a Service Desk or IT Support environment who wants a stable opportunity with clear day-to-day responsibility and the chance to develop further technical exposure.
As an IT Support Engineer, you will play a key role in ensuring users receive responsive, high-quality technical support across the organisation.
The Role – IT Support Engineer
The IT Support Engineer will be responsible for providing a mix of 1st Line and 2nd Line support across desktop, Microsoft 365 and user account environments.
Key responsibilities include:
* Providing 1st and 2nd Line support via phone, remote tools and deskside
* Managing and resolving tickets within an SLA-driven ITSM system
* Supporting Windows 10/11 desktop environments
* Administering Active Directory / Entra ID (users, groups, permissions)
* Supporting Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
* Troubleshooting hardware, laptop builds and device deployments
* Assisting with onboarding and offboarding processes
* Escalating more complex technical issues when required
* Supporting meeting room AV systems and basic connectivity issues
This IT Support Engineer role offers strong exposure across core Microsoft technologies while maintaining a user-facing, service-led focus.
What We Are Looking For
To be successful in this IT Support Engineer position, you should have:
* Experience in a 1st Line or 2nd Line IT Support role
* Strong knowledge of Microsoft 365 and Active Directory
* Confident Windows desktop troubleshooting skills
* Experience working in a ticket-based environment
* A customer-focused and professional communication style
* A stable employment background and desire for long-term development
Desirable Skills
* Microsoft Intune / Endpoint Manager exposure
* Basic networking knowledge (DNS, DHCP, VPN)
* ITIL awareness
* Experience within an MSP or fast-paced support environment
This IT Support Engineer opportunity would suit candidates currently working as:
IT Support Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Engineer, 1st Line Engineer, 2nd Line Support Engineer.
If you are an IT Support Engineer looking for a role where you can make an impact and continue building your technical skills, we would be keen to speak with you.
Keywords
IT Support Engineer, 1st Line Support, 2nd Line Support, Service Desk, Helpdesk, IT Support Analyst, Microsoft 365, Active Directory, Entra ID, Windows 10, Windows 11, Intune, Endpoint Manager, ITIL, Desktop Support, Hardware Support, User Support, Ticketing System, SLA, Networking, VPN, DNS, DHCP