Customer Services Administrator – Part Time (4 Days/Week)
Escape Recruitment and recruiting for our client based in Fife, an established and growing business, recruits a Customer Services Administrator on a permanent basis.
This role is based onsite working 4 days per week. Flexibility can be provided around start and finish times depending on preference.
You will act as a key point of contact for customers across Scotland, ensuring orders are processed accurately and delivered smoothly, while also supporting new enquiries and ongoing sales activity.
Responsibilities
* Building and maintaining strong relationships with existing customers
* Processing orders accurately and coordinating deliveries
* Following up on enquiries and supporting new customer accounts
* Promoting new products and seasonal offers
* Liaising with internal teams to ensure a smooth customer experience
* Keeping records up to date and identifying opportunities to improve processes
Qualifications
* Previous experience in customer service, sales administration, telesales &/or order processing
* Confident and professional communicator, comfortable on the phone
* Well organised, accurate and proactive
* Comfortable working in a fast‑paced environment and able to meet tight deadlines
* Competent using Microsoft Office, particularly Excel and Outlook
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