We are recruiting for a Customer Service Advisor to join our friendly team based in Great Baddow. This is a great opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment.
As one of our Service & Complaints Advisors you will be reporting directly to the Customer Service Team Lead and your responsibilities will include but are not limited to:
· Responding to customer enquiries at the first point of contact from a variety of channels including, phone, email, web, and internal systems
· Work closely with the transport planners in order to ensure customers are getting the service they have been promised
· Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate
· Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer
· Provide reactive and proactive support to increase customer retention
· Ensure all missed calls are followed up
· Provide ETAs and servicing history to customers when requested
Office experience is preferred but not essential. The successful candidate will have excellent communication skills, the ability to use own initiative and work under pressure, be very organised, efficient and can multitask.
Due to our "farm" office location your own transport is essential as we are 2 miles from public transport.
If you feel the above position is for you and think you would like to join us and be part of the team then please send us your CV ASAP.
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: £26,150.00-£27,000.00 per year
Benefits:
* Company events
* Company pension
* On-site parking
Experience:
* Customer service: 1 year (preferred)
Work Location: In person