Brief Job Description:
Senior Thermal Customer Engineer:
* Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager
Responsibilities and Measurement Criteria with Time investment Needed on Each:
(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)
* Respond in a professional manner to all assigned service calls while on duty.
* Perform all work in a safe manner and in accordance with established company safety policy.
* Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
* Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
* Keep scheduling team informed of changes to your schedule and the status of all open jobs.
* Maintain the accuracy of the customer listing by reporting errors with the site change form.
* Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
* Create reports using FieldDB system and ensure regular synchronization.
* Report sales or service leads to the proper department via the correct process.
* Support company vision and management decisions.
* Use email and other Office based programs to maintain/enhance communications processes.
* Ensure that all Vertiv processes are followed.
* Keep company vehicle clean and properly maintained.
* Protect all tooling and company property issued.
* Work as part of the service team and support business needs.
* Take an active role in the callout rota.
Qualifications:
Required/ Minimum Qualifications:
* NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
* City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.
Additional / Preferred Qualifications:
* Excellent computer skills.
* Previous environmental service experience.
* Excellent customer service skills.
* Self-starter, ability to plan, organize and manage time effectively.
* Clean valid driving license.
Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)
* None
Time Travel Needed:
* 90%