Operations Manager | Fashion E-Commerce | Liverpool | c.£40k
About the Role
A fast-growing fashion brand is looking for a hands-on Operations Manager to lead its Warehouse and Customer Service functions.
Meeting the founder and a senior leader made it clear, that this brand will be huge! Both passionate, energetic and have built a strong, connected culture across every part of the business.
With a strong e-commerce presence and ambitious growth plans, we need an experienced operator who can scale systems, lead a team, and drive efficiency - all while keeping the customer experience front and centre.
This role will be well suited to someone who has a passion and interest in fashion and ready to join and grow within a scaling business.
Key Responsibilities
Warehouse & Logistics
Oversee day-to-day warehouse ops: deliveries, fulfilment, returns.
Streamline picking and packing processes for speed and accuracy.
Lead the implementation of a new Warehouse Management System (WMS).
Maintain accurate inventory through regular checks and cycle counts.
Drive improvements across logistics, storage, and dispatch.
Manage courier relationships and ensure on-time delivery.
Team Leadership
Manage a small warehouse team with plans to grow.
Lead hiring, training, and performance management.
Build a motivated and accountable team culture.
Customer Service
Oversee Customer Service handling daily queries via email/social.
Improve response processes and customer journey.
Handle escalated complaints or returns when needed.
Use feedback to support business-wide improvements.
What You'll Bring
Proven experience n operations, logistics, or warehouse management. Ideally from e-comm or fashion.
Experience implementing/managing WMS systems.
Strong stock control and fulfilment knowledge.
Confident team leader with excellent communication skills.
Detail-oriented, highly organised, and solutions-driven.
Comfortable in a fast-paced, growing environment.
Passion for delivering standout customer experiences.
What's on Offer
Competitive salary and benefits
Real responsibility in a growing e-commerce brand
Freedom to bring ideas and improve operations
Career development opportunities
Product discounts for staff, family and friends
Supportive, fast-moving team culture
BBBH: 34571