At Nationwide, a Customer Representative role involves supporting our customers across all channels, including transactions at the branch, inbound calls, and digital product applications. Providing first-class service in person, via phone, and online — with comprehensive training provided.
This role is vital within the branch, acting as the gateway to protecting and caring for our customers through teamwork.
We need a Customer Representative for our branch in Aldershot/Farnham.
This is a permanent, full-time position, 35 hours per week, Monday to Saturday. Part-time options starting at 25 hours are also considered.
Salary details: From 1 July 2025, the salary will increase to £25,250. For part-time roles, salary is pro-rata.
You should reside within a 45-minute commute of the branch. Despite branch closures elsewhere, Nationwide maintains a large network of over 600 branches. If your preferred location exceeds this commute, please explore other vacancies closer to you via our website.
Training will be conducted virtually in-branch. The first 3 weeks are crucial; during this period, we ask that no holiday be taken.
High application volume may lead to early closing of the advert, so apply promptly.
What you’ll be doing
Each branch is unique, and teamwork is essential to deliver the best service. The role is versatile: handling transactions, educating customers on digital banking, and addressing queries through various channels, including online and phone. Building knowledge daily to answer customer questions is key, as they are our top priority.
About you
We value your experience and skills, but also who you are. Our diverse customer base reflects the importance of diversity among our employees.
If you genuinely want to make a difference, you’ll have the opportunity to positively impact lives by guiding customers through online banking and discussing our services, adapting your approach to meet their needs. Comfort with digital tools is essential.
We are the frontline in safeguarding our customers and building society.
Our customer-first behaviors include:
* Feel what customers feel – Empathize and understand customer needs through feedback and insights.
* Say it straight – Be honest and clear, sharing diverse perspectives for the best outcomes.
* Push for better – Challenge mediocrity, seek continuous improvement, and develop personally.
* Get it done – Prioritize impactful actions, be decisive, and ensure excellent customer outcomes.
Show how these behaviors resonate with you and demonstrate them in your application.
The extras you’ll get
Our benefits include:
* A personal pension with employer contributions of 16% if you contribute 7%
* Up to 2 paid volunteering days per year
* 25 days holiday (pro-rata)
* Life assurance worth 8x salary
* Additional benefits via salary sacrifice schemes
* Performance-related bonus access
* Training and development opportunities
* Health and wellness options through Wellhub
Banking – fairer, more rewarding, for society
As a mutual owned by members, Nationwide challenges the financial sector status quo, sharing profits and prioritizing customer needs. We aim to support and improve lives.
If you’re inspired by fairer finance and making a difference, you’re one of us.
We promote growth, recognize achievement, and work for the good of customers, communities, and society.
We are Purpose-driven, Customer-focused, and Nationwide committed.
What to do next
If interested, click ‘Apply Now’, attach your CV, and answer a few questions. You will then be invited to complete online assessments, including situational judgment and numerical tests, within 48 hours. These assessments help us understand your suitability for the role.
You can access hints, tips, and videos about working at Nationwide in your candidate hub. We will respond to all applicants after the closing date.
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