Our office was established in March 2020 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.Job DescriptionTo perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.The Role
* Understand and build effective and efficient schedules around our clients and Care Professionals.
* Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
* Be responsive to changes in the schedule and liaise with relevant team members.
* Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
* Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
* Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
* Work with the recruitment team to ensure sufficient current and future staffing levels are met.
* Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
* Add and maintain all client and Care Professional information onto to the electronic scheduling system.
* Carry out any other duties deemed necessary for the successful operation of the business.
* Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Experience of working in a scheduling role within a home care orother relevant environment such as logistics.
* Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
* Highly resilient and positive with excellent communications skills.
* Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
* Team player with strong interpersonal skills with the ability to build rapport quickly.
* Excellent attention to detail with the ability to multi-task.
* Logical and analytical with the ability to work on own initiative and meet deadlines.
#J-18808-Ljbffr