We are looking for an experienced Reservations Agent to join our team.
Situated in the thriving Georgian quarter of Liverpool, we are an independent, privately-owned, award-winning hotel. The hotel has 149 unique bedrooms including Rooftop Suites with private terraces and spa baths with stunning views across Liverpool. We also have a beautiful five bubble spa, nine versatile event spaces (including private cinema) and two restaurants - The London Carriage Works (AA Rosette) and 1931 (pizza, pasta and sharing boards).
We also have a sister hotel, School Lane Hotel, situated in the heart of Liverpool ONE.
Reservations Agent
The ideal candidate will be confident, self motivated and striving at all times to exceed customer expectations.
Your role will include making bedroom and spa reservations, group reservations, taking telephone calls and enquiries and managing the room and spa reservations email inboxes.
Hours are a mixture of early and late shifts, to include weekends. Flexibility is key however rota's are provided in advance and requests can be made if needed.
Your Skills and Experience as Reservations Agent
* Confident, self-motivated, team worker.
* Positive, can-do attitude, service with a smile.
* Exceptional attention to detail, communication and interpersonal skills.
* At least 1 year experience in a busy hotel environment.
* Working knowledge of Rezlynx/Premier Core is an advantage but not essential as in house training can be provided.
What We Offer
* Competitive pay with opportunities for progression
* Training and development to support your career in hospitality
* Staff discounts across the hotel's restaurants, bar, and spa
* Meals provided on duty
* A supportive and welcoming team environment
The position requires the holder to work consistently within the team to raise standards and maintain customer satisfaction. A passion for customer service is essential to ensure that every guest and visitor receives a personal service that is consistent and in line with Hope Street Hotel's standards.
Job Types: Part-time, Permanent
Pay: £12.50 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Referral programme
Experience:
* Hotel/Reservations: 1 year (required)
Work Location: In person