JOB DESCRIPTION
Saturday & Sunday, 12 Noon to 8pm
Emergency Contact Centre Operator
Join the Teletrac Navman Connected Services Team – Leaders in Vehicle Security
At Teletrac Navman Connected Services, we’re more than just a brand – we’re dedicated to reconnecting drivers with their vehicles. As pioneers in advanced technology, we’re recognised across Europe.
Now, we’re looking for two enthusiastic people to join our established team and work Saturdays & Sundays (15 hours) and help us take our customer service to the next level.
Work-Life Balance:
We value our team’s well-being and believe in keeping a healthy work-life balance. This role is perfect if you’re looking for part-time weekend work (not alongside full-time employment).
*** Are you a college student or university undergraduate living in Milton Keynes?
*** Can you stay calm and compassionate when helping distressed customers, while delivering excellent service?
If you enjoy helping others, communicate well, and thrive in a busy environment, this could be just the role for you!
What You’ll Be Doing:
As an Emergecny Contact Centre Operator, you’ll be the first point of contact for system alerts, alarms, emergency calls, breakdown calls, and EV Charging support. You’ll stay composed during busy periods and use your calm telephone manner to deliver top-quality support. Full and ongoing training provided.
Location and Shift Details:
Location: Kents Hill, Milton Keynes. Ideally, you should live within a reasonable commute.
Working Hours: Saturday and Sunday, NOW 12 Noon TO 8pm - 15 hours per week
Our services are provided 24/7, 365 days, and your weekend shifts will include any public holidays falling on a Saturday or Sunday.
As a Contact Centre Operator, you will:
1. Communicate with customers on the phone, making sure they get great service and everything is handled accurately.
2. Keep on top of system alerts and alarms as they come in.
3. Take care of theft notifications and manage vehicle theft cases.
4. Handle emergency and breakdown calls quickly and calmly.
5. Offer first-line help for EV Charging customers.
6. Be flexible to cover shifts and holidays when required.
About You
We’re looking for someone living in or near Milton Keynes with their own transport or reliable travel options to attend the office.
Ideal candidates include university Undergraduates or college students.
Due the requirement to work Saturday AND Sunday, this role is not suitable for anyone working full time or seeking full time work.
What you’ll bring:
7. Confident phone skills and a knack for excellent customer service.
8. Comfortable with working on multiple systems, and quick to pick up new software.
9. Able to learn new tasks and adapt to different processes.
10. Good at focusing and prioritising, even when things get busy.
11. Great attention to detail, with strong reading, writing, and number skills.
12. Fluent English, both written and spoken.
13. A positive, can-do attitude that helps you solve problems on the fly.
14. Eager to learn, develop and adopt new skills and methods with a can-do approach.
What's next:
We would love to hear from you if you have customer service experience and are looking to work weekends.
If invited to interview, you’ll be provided with the full job description, and we’ll tell you more about our ways of working, benefits, and people development.
Interviews will be held over Teams video calls, and in-person at the Milton Keynes office.
Apply now to become a part of our dedicated team.
Please note: We are unable to offer sponsorship. Applicants must have the right to live and work in the UK and not be in full time work.
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WHO IS TELETRAC NAVMAN
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit .
Teletrac Navman is a Vontier company.
WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.