Purpose of job 1. To work as part of the Facilities team rota, undertaking caretaking duties providing front-line customer service and responding to help desk requests effectively and efficiently. 2. To assist with ensuring buildings, rooms and equipment are safe, clean, maintained, prepared and ready for operational use, including at outreach venues in Ilford and Hainault 3. To be a key holder and support with ensuring the security of the site 4. To maintain compliance with statutory health and safety requirements and policies, liaising with the Borough?s Property Services team. Site Security 1. Undertake the responsibility of a key holder regarding routine and non-routine opening and closing of the Institute?s main site at Gearies in Gants Hill, including operation of alarms 2. Ensure that the buildings and site are secured when not in use and take reasonable steps to deter trespass and unauthorised parking on the site 3. Undertake regular risk assessment of security, including to the grounds, buildings, and contents. Maintenance of Site, Buildings, Furniture, Fittings and Equipment 4. Assist with ensuring that routine maintenance and reactive repairs to the building, furniture, fittings, and equipment are carried out promptly, liaising with external contractors as necessary 5. Assist with ensuring that the site is kept tidy throughout the year, liaising with external contractors, as necessary. Customer Service 6. Ensure that help desk requests are dealt with quickly and efficiently, providing a responsive customer service to requests and issues reported 7. Ensure that deliveries of equipment, furniture and materials are dealt with promptly 8. Regularly check that public areas and toilets are clean and tidy during opening hours to ensure that high standards of cleanliness and hygiene are maintained 9. Ensure that the caretaking/cleaning storage areas are kept clean and tidy and that stocks of cleaning materials, soap, paper towels etc. are replenished as necessary, making sure that all cleaning materials are stored and utilised in line with COSHH regulations. Facilities Assistant Facilities Assistant Facilities Assistant Facilities Assistant Facilities Assistant