Overview
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data‑driven insights to build a healthier future.
Position Details
* Position 1: Hours per week: 30 | Contract: 12‑Month Fixed Term | Shift: Monday to Friday 08:00‑18:00
* Position 2: Hours per week: 40 | Contract: 12‑Month Fixed Term | Shift: Monday to Friday 08:00‑18:00
Day to Day Responsibilities
* Act as a friendly, professional first point of contact for key clients via phone and email.
* Support client onboarding and system maintenance, ensuring accurate records and setup.
* Provide support and training to clients on the ALS online system.
* Monitor turnaround targets and the progress of client results, escalating issues where required.
* Support service delivery through SLAs, client satisfaction surveys, and complaint logging/follow‑up.
* Maintain pricing and support invoice query investigations to enable timely payments.
* Provide shared inbox support and complete ad‑hoc administration as needed.
What We’re Looking For
* Excellent communication skills with internal/external clients across multiple sites.
* Proactive approach to work; self‑motivated and resourceful.
* Strong Microsoft Office skills.
* Knowledge of customer service principles and practice.
* Knowledge of internal IT systems/databases.
Benefits
* Annual leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part‑time).
* Ability to buy annual leave.
* Enhanced company sick pay scheme.
* Salary progression scheme based on technical and behavioural competencies.
* Celebrating Success recognition awards.
* Perkbox membership providing access to discount vouchers and a wellness hub.
* Learning/study support.
* Group personal pension plan.
* Car parking on‑site.
Equal Opportunity Statement
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or hold or be able to obtain a valid working visa.
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