Your new company A leading organisation based in Hertfordshire is seeking an experienced Project Manager to deliver critical projects within their Contact Centre portfolio. Your new role You will manage the end-to-end delivery of Contact Centre projects, including telephony and CRM integrations. This role involves planning, coordinating testing (SIT/UAT), managing deployments, and ensuring smooth transition into BAU. You'll work closely with senior stakeholders and technical teams to deliver high-quality solutions. What you'll need to succeed Proven experience as a Project Manager in Contact Centre environments. Strong understanding of telephony processes and business lifecycle. Experience implementing solutions integrated with Salesforce (Freshdesk, Amazon Connect also desirable). Expertise in inbound/outbound call handling and CRM integration. Background in delivering IT business system projects (CRM or ERP). Skilled in stakeholder management and communication at all levels. What you'll get in return Day rate: £550 per day (via umbrella) Contract: 6 months Location: Hybrid working in Hertfordshire What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk