Role Overview
The CRM Executive will support the Beauty Brands CRM team in the execution of the global CRM strategy: briefing creative, building and scheduling emails, SMS and push app notifications to drive continued growth in sales, whilst delivering a personalised customer experience.
Responsibilities
* Responsible for building and scheduling email templates and segmenting the customer database using in‑house CRM tools.
* Implement A/B testing to optimise email performance.
* Update templates for automated and triggered email campaigns as required.
* Own the email calendar for brands, ensuring brand & trading requirements are met.
* Daily analyse and report on email campaigns, present findings to stakeholders and identify improvement opportunities.
* Champion email marketing and CRM within the business.
Qualifications
* 1–2 years’ email marketing experience.
* Strong time‑management and organisational skills to meet tight deadlines.
* Excellent written and verbal communication, with experience writing copy for digital channels.
* Strong analytical skills and comfortable using Excel.
* Attention to detail.
* Ability to thrive in a fast‑paced environment.
* Assertive, pro‑active, and positive attitude.
* Passion for the beauty industry.
Career Development
* Access bespoke development programmes designed by our in‑house L&D team.
* Continued development through our up‑skilling programme with industry‑leading partners.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Enjoy your birthday off (if you wish).
* Enhanced maternity and paternity pay, depending on service length.
* Up to 10 days compassionate leave.
* Buy back up to 3 days per year.
* Unlock 2 days volunteer leave after 12 months.
Wellbeing Support
* Face‑to‑face and virtual appointments with an in‑house GP.
* Access to our 24/7 Employee Assistance Programme (EAP) by Bupa.
* State‑of‑the‑art on‑site gym.
* Access to on‑site physio.
Other Perks
* Save up to 12% on personal tech via salary sacrifice.
* Subsidised bus pass from Manchester City Centre to our ICON office.
* Up to 50% staff discount on THG brands.
* On‑site staff shop.
* On‑site barber.
* Referral reward of up to £1000 after probation.
* Anniversary gifts at 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
#J-18808-Ljbffr