Could you be a Patient Retention Specialist with Curleaf?
If you...
* Are dedicated to providing an exemplary customer experience
* Want a career on the front line of a company truly changing lives
* Love speaking to patients regularly to build strong relationships
Then we can...
* Support you in making a difference daily
* Start you on a career path in a rapidly growing international company
* Offer training and development, monthly perks, quarterly bonus, a list of benefits, national (maybe even international!) travel, and up to 38 days holiday, on top of a competitive salary
As knowledge of medical cannabis is expanding, so is our patient base. To ensure everyone is getting the attention and commitment they deserve, we are adding a new Patient Retention Specialist to our team. Could you be the perfect fit?
At Curaleaf International, we're not just participating in the cannabis industry—we're leading it.
As part of the world’s largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, our emphasis on quality and expertise aims to deliver safe and legal cannabis.
Our Vision: To shape the future of cannabis through our commitment to research and product excellence
Our Mission: To be the world’s leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.
Our Values: ● Lead & Inspire ● Commit to Win ● Driven to Deliver Excellence ● Customer Obsession ● One Curaleaf
Working within both Curaleaf Pharmacy and Curaleaf Clinic, you will engage with patients via outbound calls to positively impact retention and build sustainable, long-term business.
Duties will include, but not be limited to:
* Building positive relationships with patients, ensuring that they feel heard and respected
* Proactively calling patients to win back or retain their custom
* Providing the business with patient insights, advising on process changes to better the patient experience and making any and all parties necessary aware of issues and requests
* Following up patient complaints to maintain goodwill
* Maintaining records and compiling detailed notes on all conversations
As a Patient Retention Specialist, you must have a confident and engaging telephone manner and a passion for truly helping others that shows in your work.
It is essential you:
* Are self-motivated, organized, and can work under your own initiative
* Are IT literate, able to use reporting systems and other specialist software
* Remain calm in all situations, projecting an understanding and positive tone
* Have a resilient, optimistic nature
* Have experience in a customer-facing role, ideally with outbound calls
* Record, work with, and thoroughly understand data effectively
* Thrive when non-scripted, applying flexibility to create a true personalised patient experience
Although not essential, it would be advantageous if you have experience in Pharmaceuticals and an awareness of the rules and regulations within the sector, particularly concerning unlicensed medicines. Experience using a Customer Management System would also be highly desirable.
What we offer:
We value progression and development, offering lots of opportunity in a rapidly growing organisation. We also offer:
* Competitive salary
* Excellent holiday allowance
* Private medical insurance
* On-site parking
* Life insurance
If this sounds like an ideal role for you, don’t delay in getting your application in! This vacancy may be closed early due to a high level of interest.