Our client, based in Midway, operates a monitoring and response service and is looking for experienced CCTV Operators.
Working as part of a team in the Partnership & Commercial Division, you will be responsible for delivering exceptional service to all partners and service users.
As a Control Room Operator, your key responsibilities include monitoring and managing incidents from start to finish, ensuring a coordinated approach. You will report to the control centre shift manager. The work location is within the local Medway towns and is accessible via public transport.
The role is varied and busy, with no two days the same. You must think quickly and always ensure the best outcome for service users. Effective communication with a wide range of people, providing excellent customer service in a calm and supportive manner, is essential.
Previous experience within a monitoring-controlled unit is essential, along with holding a valid CCTV Licence.
You should have good ICT skills and a passion for supporting vulnerable people. Knowledge and understanding of assistive technology and Telecare would be advantageous.
Shift patterns are 4 on 4 off, including days and nights, with 12-hour shifts.
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