Job overview
This is an exciting opportunity to support the delivery and implementation of the National Standards of Healthcare Cleanliness (2025) across both Royal Preston Hospital (RPH) and Chorley and South Ribble Hospital (CDH).
You will play a key role in supporting and overseeing efficacy audits, environmental monitoring, and domestic operations to ensure a safe, clean, and welcoming environment for patients, staff, and visitors.
The role involves collaboration with the Rapid Response Manager, Quality Assurance Manager, and the Infection Prevention and Control (IPC) team to develop and embed high-performance cleaning strategies.
You’ll be responsible for supporting the Rapid Response and Monitoring teams, helping manage daily operations, line-managing staff, contributing to business continuity planning, and improving service delivery across all sites, including Preston Business Centre.
Main duties of the job
In this role, you will support the delivery and implementation of the National Standards of Healthcare Cleanliness (2025) across Royal Preston Hospital (RPH) and Chorley and South Ribble Hospital (CDH). You will oversee efficacy audits and environmental monitoring to ensure ongoing compliance, while working closely with Facilities Management and clinical teams to monitor patient flow and manage demand in relation to capacity. Additionally, you will assist in the line management of the Rapid Response Team, contributing to its development and ensuring consistency across both sites. When required, you will deputise for the Rapid Response Manager and the Monitoring Team to maintain service continuity.
You will be responsible for managing, reviewing, and improving Monitoring Schedules and Rapid Response practices. This includes evaluating and supporting improvements within Domestic Service contracts and analysing performance data and key performance indicators (KPIs) for both Rapid Response and Monitoring functions. Your ability to interpret and report on these data will be essential in driving service improvements and ensuring quality outcomes.
Effective communication will be a key part of your role, as you will regularly share complex service-related information with stakeholders and Trust leadership. You will also promote collaborative working across departments, including with One Lancashire and South Cumbria (LSC) colleagues, IPC, and Domestic Services Managers. Furthermore, you will support the development and review of standard operating procedures (SOPs), business continuity plans, and training compliance, while providing expert advice on advanced cleaning technologies such as hydrogen peroxide vapour (HPV) and ultraviolet (UV) systems.
Working for our organisation
You’ll be part of a Trust with over 10,000 colleagues, serving 370,000 local residents and providing specialist care to 1.5 million people across Lancashire and Cumbria.
Working here means you’ll make a difference every day—whether supporting our front-line teams, helping enhance patient experience, or driving improvements behind the scenes.
We invest in your development with training, mentoring, and access to a range of opportunities. You’ll join a dynamic, inclusive environment that values innovation and collaboration.
Everything we do is centred around delivering outstanding care—and you’ll be a key part of that mission.
Detailed job description and main responsibilities
1. Support the Domestic and Monitoring teams to deliver against agreed national standards and local service targets.
2. Contribute to the review and modernisation of unscheduled and specialist cleaning services across the Trust.
3. Work proactively with stakeholders to ensure all services are statutorily compliant and operationally effective.
4. Champion staff involvement, customer feedback, and stakeholder engagement to develop responsive services.
5. Lead on the monitoring and evaluation of service delivery using KPIs.
6. Take initiative to resolve routine and complex service issues independently.
7. Support the development of systems and processes that ensure continuous compliance with mandatory and best-practice standards
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Person specification
Knowledge and Experience
Essential criteria
8. A significant or demonstrable experience as supervisor or first line manager within a Healthcare setting.
9. Previous experience in dealing with a large workforce.
10. Previous experience of infection control and decontamination processes
11. Experience in assisting with the sickness management and staff appraisal processes.
12. Experience contributing to the personal development of directly managed staff
13. Computer literate with knowledge of Microsoft packages
14. Fully conversant with the revised National standards of Healthcare Cleanliness 2025.
15. Experience of Environmental cleanliness checks
Desirable criteria
16. Familiarity with the latest technology and software used in domestic services management, including cleaning management systems and scheduling software.
17. Health & Safety knowledge including COSHH
18. Knowledge of Human Resource policies and procedures
19. Knowledge and management of Risk assessment process
Qualifications and Education
Essential criteria
20. Certificate in First Line Management or equivalent experience
21. GCSE Maths and English Grade C or above, or equivalent qualification
Desirable criteria
22. Domestic Management / Supervisory qualification or equivalent experience
23. IOSHH Managing Safely
24. BIC’s National Cleaning standard accreditation
25. Trainer /coach assessor qualification/certification