About the Role:
We are looking for a confident and experienced individual to take ownership of our debt recovery process. The main focus of this role will be contacting customers who have outstanding arrears, ensuring payment is made, and escalating cases through the appropriate redress process (such as small claims court or other recovery methods) when necessary.
You will be handling two types of arrears:
* Historical debt (older than 6 years) – requiring careful handling and assessment.
* Current arrears (within 6 years) – requiring active chasing and closure.
This role requires someone with a strong and authoritative phone manner, excellent organisational skills, and experience in debt recovery or credit control.
Key Responsibilities:
* Reviewing customer accounts and identifying overdue balances.
* Contacting customers by phone, email, and letter to recover outstanding payments.
* Negotiating payment terms where appropriate and ensuring commitments are met.
* Escalating unresolved accounts to the relevant legal or recovery process (e.g. small claims court).
* Maintaining accurate records of all communication and actions taken.
* Supporting wider finance tasks such as invoice checks, reconciliation, and reporting.
About You:
* Experience in credit control or debt recovery is essential.
* Confident, professional, and authoritative communicator.
* Strong Excel and Microsoft Office skills.
* Excellent organisational and record-keeping ability.
* Able to work independently and handle sensitive conversations with firmness and tact.
* Desirable: knowledge of QuickBooks, account reconciliation, or other finance systems.
What We Offer:
* Practical, hands-on role with responsibility for debt recovery.
* Flexible hours to fit around other commitments.
* Supportive team environment.
* A professional reference upon successful completion.
How to Apply:
Please submit your CV along with a short cover note highlighting your experience in debt recovery/credit control and why you are suited to this role.
Job Types: Part-time, Temporary
Contract length: 3 months
Pay: £12.30 per hour
Education:
* GCSE or equivalent (preferred)
Experience:
* Debt Collection: 1 year (required)
Location:
* Manchester M13 0NW (preferred)
Work Location: In person