Van Sales Executive
Purpose of the role
To represent the sales team in a positive professional manner.
Role & Responsibilities
* Maximising LCV Sales with associated finance and accessories.
* Liaison with affiliate sites to achieve individual and overall targets.
* Document and process Incoming lead management (online telephone email EMS walk in).
* Predictive Marketing second wave calls subject to GDPR guidelines.
* Visual Health Check deferred work follow-ups.
* Retention / maturing contract follow ups (both finance and service).
* Test drive bookings.
* Promotion of all Connectivity options with vehicles
* Imaging / video of used vehicles when required highlighting features and benefits.
* Hold online and face‑to‑face sales presentations providing customers with information and advice on commercial vehicles equipment and accessories.
* Work with Marketing to promote vehicles & the brand in the most effective way.
* Conclude sales contracts, making required amendments, manage orders and supervise order processing.
* Be pro‑active in understanding your sales area, follow‑up all contacts; process and manage your customer database ensuring it is always up to date.
* Update and improve product knowledge staying up to date with the brand and competitors offers.
* Respond to all enquiries in a timely and professional manner advising visitors on vehicles equipment prices conditions and technical data.
* Assist analysis of online advert performance and advise necessary updates to improve views and enquiries.
* Manage and respond to the live chat software on our various websites when required.
* Work with the Finance & Insurance team to promote attractive weekly / monthly prices using finance terms.
* Achieve / exceed individual sales targets
* Maintain awareness of competitors offers including promotional activity and products.
* Agree with customers when the vehicle is to be handed over (date delivery etc.) handover vehicle and organise customer introductions to the vehicle.
Skills and Experience
* Previous commercial vehicle sales experience.
* An understanding of online used advertising platforms for commercial vehicles including but not limited to Autotrader, Exchange & Mart, and eBay.
* Experience of delivering exceptional customer service.
* Sales Executives must be articulate, able to argue logically and clearly, hold customers in high esteem, demonstrate reliability, honesty and trustworthiness.
* Must understand basic sales processes prospecting through to closing business.
* Have confident IT skills and be able to use both Internet systems and Microsoft Windows applications.
Key Skills
* Logistics & Procurement
* Communication
* ABB
* Client Services
* Lorry Driving
* Document Management
Employment Type
Full-Time
Vacancy
1
Yearly Salary
45000 - 55000
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