We are currently recruiting Admin Officers for our client based in Derry/Londonderry, Lisahally. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 13th October
Rate of pay: £13.75
Duration: 1/25/2026
Hours of work: 37
Key Responsibilities:
Positions involve an initial period of 100% telephony work, eventually moving to a mixture of administrative and telephony work once relevant experience and training is gained.
Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period (around 8 weeks) staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period except when agreed before start of assignment.
Main Duties include:
1. Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
2. Working on various administrative tasks at pace.
3. Working collaboratively to deliver results and the ability to work within and contribute to a team environment.
Desirable Skills:
4. Ability to work in a pressurised telephony environment.
5. Good verbal and written communication skills.
6. Ability to build rapport with colleagues and customers.
7. Ability to work accurately within set deadlines and to achieve targets.
8. Basic IT skills with an aptitude for learning new systems.
9. Being organised with good time management skills.
10. Excellent interpersonal skills and ability to effectively communicate with members of the public.
Essential Criteria applicants must have:
11. 5 GCSE’s including Maths and English (Proof of certs required)
12. Excellent IT skills, including use of Microsoft Word and Excel.
13. Excellent communication skills.
Please send your CV via the link or email