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Senior support worker – accommodation services

Hays
Support worker
Posted: 5 June
The role

Your newpany

An established, values-led charity is seeking a passionate and experienced professional to join its expanding amodation services. The organisation delivers specialist, trauma-informed support to individuals and families affected by domestic abuse, helping them to rebuild their lives, increase resilience, and live independently.
With a strong reputation across the region, the service provides a range of safe amodation options, including refuge and dispersed housing, alongside wraparound support and partnership working to achieve sustainable oues for residents.

Your new role

As a Senior Amodation Support Worker, you will play a key leadership role within the amodation service, overseeing the quality of support delivered to residents and their children. You will supervise frontline staff, contribute to service development, and ensure a safe, supportive, and empowering environment.Key responsibilities include:
  • Managing and supporting a team of support workers, volunteers, and students.
  • Leading on assessments, support planning, and risk management for residents.
  • Ensuring high-quality, person-centred, trauma-informed support is delivered.
  • Overseeing referrals, allocations, and service performance against targets.
  • Working in partnership with external agencies to achieve positive oues.
  • Promoting independence, wellbeing, and recovery for individuals accessing the service.
  • Maintaining a safe environment and ensuringpliance with safeguarding and health & safety requirements.
  • Coordinating activities and programmes that enhance the resident's experience.
  • What you'll need to succeed

    To thrive in this role, you will bring a strong background in supporting vulnerable individuals withplex needs, alongside leadership or supervisory experience.You will also have:
  • Experience working within domestic abuse, housing, or a related support setting.
  • Strong understanding of risk assessment, safety planning, and safeguarding.
  • Proven ability to manage cases, meet targets, and deliver high-quality support plans.
  • Excellentmunication skills and the ability to build trusting, non-judgemental relationships.
  • Experience working with multi-agency partners.
  • Good IT skills and experience maintaining accurate records.
  • A full UK driving licence and access to a vehicle.
  • Apassionate, resilient, and proactive approach.
  • A relevant Level 3 qualification (or equivalent experience) is desirable.

    What you'll get in return

    You will receive apetitive salary of £28,861 – £33,786 (dependent on experience), alongside aprehensive benefits package and the opportunity to be part of a highly supportive organisation.Benefits include:
  • 25 days annual leave (plus bank holidays), increasing with service.
  • Additional wellbeing day and annual leave purchase scheme.
  • Pension contribution (5% employer contribution).
  • Mileage allowance.
  • Access to clinical supervision and Employee Assistance Programme.
  • Ongoing training and development opportunities.
  • Flexible working arrangements and TOIL for additional hours.
  • Regular team events and a positive, collaborative working culture.
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