Job Summary
Aylesford Medical Centre, an established and friendly practice located within the Royal British Legion Village in Aylesford, Kent, is recruiting an administrator on a zero hours contract to cover staff leave and sickness.
About Us
Patient list size 7,233. Part of ABC PCN of 3 GP practices. Single purpose‑built premises. EMIS Web, Docman, Doris and iPlato. High QOF achievement. CQC rating of Good (March 2025).
Job Description
* Cover reception, secretarial and other administrative duties on an ad‑hoc basis over various days and hours. Full training will be given.
* Maintain and monitor the practice appointment system.
* Process personal, telephone and electronic requests for appointments.
* Answer incoming phone calls, transfer calls or respond appropriately.
* Signpost patients to the correct service.
* Initiate and respond to requests from patients, team members and external agencies.
* Code data on the clinical IT system.
* Photocopy documentation as required.
* Enter data for new and temporary registrations and other patient information.
* Input data into patient health records as necessary.
* Direct requests for information (e.g. SAR, insurance/solicitor letters and DVLA forms) to the administrative team.
* Manage all queries efficiently.
* Maintain a clean, tidy and effective work area at all times.
* Monitor and maintain reception notice boards.
* Support all clinical staff with general task requests.
* Act on incoming emails and correspondence as necessary.
* Scan patient‑related documentation and attach scanned documents to patient health records.
* Support the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
* Read, scan, code (training provided) and action all documentation coming into the surgery and file them on patient records as per protocols.
* Type letters, reports and associated documentation as required.
* Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
* Maintain an accurate referrals database.
* Process referrals using the electronic Referral System (ERS).
Person Specification
* Previous experience of working within a GP surgery in a similar role.
* Experience of using EMIS, Doris and Docman.
* Flexible.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for disclosure to the Disclosure and Barring Service (formerly CRB) is required to check for any previous criminal convictions.
Employment Details
* Salary: £12.71 per hour.
* Contract: Bank (zero hours).
* Working pattern: Flexible.
* Reference number: A5625-26-0004.
* Location: Admiral Moore Drive, Royal British Legion Village, Aylesford, Kent, ME20 7SE, United Kingdom.
* Posted: 18 May 2026. Closing date: 30 June 2026.
Contact
Practice Manager: Helen Lakeland
Helen.lakeland@nhs.net
01622885880
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