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Salary c£45,000 per annum dependant on experience
Are you a dynamic retail leader with a passion for exceptional customer service, operational excellence, and team development?
We're recruiting an experienced Store Manager to lead a large-format Garden Centre in Cheltenham -a destination store known for premium products, exceptional standards, and a loyal customer base.
As Store Manager, you'll report directly to the Executive Chairman and take full responsibility for delivering high standards across all departments-from gardening and plants to leisure, seasonal, food and hospitality. This is your chance to make a significant impact and lead a high-performing team within a values-led business.
What You'll Be Doing:
Retail Excellence & Commercial Success
* Lead and develop department managers across multiple categories including Gardening, Plants, Pets, Seasonal, and Leisure.
* Drive sales, manage shrinkage, and achieve budgeted wage-to-sales ratios.
* Oversee visual merchandising and seasonal changeovers in line with brand guidelines.
* Collaborate with HR and Buying teams to ensure the right resource and product mix is in place year-round.
* Maintain our position as a Garden Centre of Excellence through consistent performance and standards.
Customer Experience Leadership
* Create a culture of customer delight throughout the customer journey-from entrance to exit.
* Manage all customer service channels for the store, ensuring timely, GDPR-compliant responses with the right tone of voice.
* Oversee the Duty Manager rota to guarantee visible, responsive leadership on the shop floor.
* Partner with Events and Food teams to deliver an exceptional in-store experience.
People Development & Operational Efficiency
* Foster a culture of trust, progression, and coaching-contributing to a Great Place to Work.
* Support managers in growing specialist knowledge and advancing team members.
* Champion the use of EPOS and warehouse systems to improve stock accuracy and efficiency.
* Collaborate on markdown strategies to protect margin while maintaining brand presentation standards.
Health, Safety & Site Operations
* Ensure a safe working environment through rigorous safety protocols and contractor management.
* Oversee opening/closing procedures, fire drills, and emergency preparedness.
* Liaise with estates and facilities teams to maintain the site to the highest standards.
What We're Looking For:
* Proven experience managing a high-turnover, large-format retail store-ideally within a high-quality or premium environment.
* Commercially astute, with strong IT skills and confidence using EPOS systems.
* A motivational and empathetic leader who leads by example and supports team development.
* Excellent communicator who can influence and inspire across departments.
* Comfortable working in a dynamic, family-owned business with strong community ties.
Working Hours:
This is a full-time, permanent role averaging 39.5 hours per week on a 2-week rota:
* Week 1: 4 weekdays + both weekend days off
What's in it for You?
* 25% discount across most retail categories; 50% discount in the restaurant
* 33 days holiday (including bank holidays)
* Company pension & life cover
* Access to healthcare schemes (post-probation)
* Free on-site parking
* A fun, collaborative and supportive working culture
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