Salary: £38,400 - 43,200 per year Requirements: Proven experience in IT Service Management / Service Delivery Manager roles within ITIL-aligned environments Strong understanding of ITSM practices across service delivery and development lifecycles Experience managing virtual or cross-functional teams Knowledge of ITSM tools (e.g., Remedy or similar) Strong reporting and data analysis skills using tools such as Excel, PowerPoint, or Power BI Good technical understanding of IT infrastructure and cloud environments ITIL v3 or v4 Foundation certification required Familiarity with Agile and Lean practices Responsibilities: Maintain end-to-end accountability for service performance and delivery excellence Ensure services meet agreed SLAs and KPIs, driving high levels of customer satisfaction Lead continual service improvement (CSI) initiatives and embed improvement practices into operational delivery Build strong relationships with customers, internal teams, and third-party suppliers Monitor service performance, identify risks or issues early, and ensure appropriate escalation and resolution Support and champion ITIL processes including Incident, Problem, and Change Management Oversee service reporting, performance reviews, and stakeholder communications Develop and maintain Service Management Plans and service documentation Chair regular service review meetings and ensure effective governance across services Technologies: Cloud Excel Support ITIL ITSM Power BI More: We are an organization delivering critical information capabilities to support healthcare outcomes. We are seeking an experienced Service Delivery Manager to join our Service Management function. This role is crucial in ensuring high-quality service delivery, maintaining strong customer relationships, and driving continual service improvement across our IT services. The position is hybrid, requiring 2-3 days per month onsite in Bath, and is initially a 6-month contract offering £360 per day (Outside IR35). Active SC Clearance is essential. last updated 10 week of 2026