The Grand Hotel Leicester
by the Unlimited Collection
is
seeking
a
charming
and engaging
Night
Manager
with a passion for service excellence
.
You will report to the
Front Office Manager
, supporting/working towards
providing our guests with memorable experiences
of the city.
A
Night Manager
will
be responsible for
:
Ensures the Front Office team offers a warm welcome,
accurate
information, and guest comfort and safety.
Oversees adherence to company procedures (check-in, check-out,
cash
and key handling).
Manages team communication and fosters a collaborative environment.
Supports the Assistant Front Office Manager with recruitment, performance management, talent development, and absence management.
Handles guest queries and complaints, involving senior management when necessary.
Manages bookings, room allocations, group reservations, and special requests.
Initiates and
maintains
effective communication within the department and with other departments.
Ensures compliance with safety and security procedures, financial tasks, and
assists
with revenue management.
To be successful in the role of
Night Manager
, we
require
:
Excellent guest engagement skills
Cash and Key handling experience
Knowledge of relevant legislation: health and safety, employment
Ability to act on own initiative and think ahead in to exceed expectations
Creativity and confidence to find solutions to everyday challenges
E
xperienced working in a four-star hotel as a supervisor
Working with us provides the following benefits to you:
Genuine career opportunities within our business
Valuable on the job training, along with access to our digital online learning platform and
numerous
other learning and development opportunities
About Us
The Unlimited Collection
is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,
coliving
properties,
hotels
and independent senior living apartments. Ascott's award-winning hospitality brands include
Ascott
,
Citadines
,
lyf
,
Oakwood
,
Somerset
,
The Crest Collection
,
The Unlimited Collection
,
Fox
,
Harris
,
POP!
,
Preference
,
Quest
,
Vertu
and
Yello
. Through Ascott Star Rewards (ASR), Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Jupiter Hotels Holdings Limited
Trading as
:
The Grand Hotel Leicester
by the Unlimited Collection
managed by The Ascott Limited
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