Duty Manager
Brig o' Doon House Hotel
Full Time
We are looking for a Duty Manager to join our team at Brig o' Doon House Hotel. In this role, you will support the smooth day-to-day operation of the hotel, ensuring exceptional service for both guests and colleagues. You will work across all departments, providing leadership and support wherever needed to maintain high standards throughout the hotel.
Join the award‑winning RAD Hotel Group at Brig o’ Doon House Hotel, a renowned destination for weddings, events, and hospitality. Enjoy breathtaking views of the River Doon, Burns Monument, and the historic Brig o’ Doon itself, the iconic setting for the dramatic climax of Robert Burns' famous poem, Tam o' Shanter.
What You’ll Be Doing:
* Oversee the day-to-day operations of the hotel, ensuring all departments are running efficiently and to the highest standards.
* Act as the primary guest contact, handling inquiries and resolving issues with professionalism.
* Lead and support the team on shift, fostering clear communication and high performance.
* Maintain hotel standards through regular checks on cleanliness, presentation, and service.
* Manage financial duties including cash handling and basic reporting.
* Ensure compliance with all licensing, health & safety, and hotel policies.
What We’re Looking For:
* Proven experience in a supervisory or management role within a hotel or F&B environment, with conference and banqueting experience preferred.
* Exceptional customer service skills with a genuine desire to exceed guest expectations.
* A keen eye for detail and strong organisational skills.
* The ability to multitask, problem‑solve effectively, and make informed decisions under pressure.
* Excellent communication skills, both verbal and written, with the ability to build rapport with guests, colleagues, and management.
* A positive attitude, professional appearance, and a diplomatic approach.
* Flexibility with hours is essential, as you’ll be required to work varied shifts, including weekends and holidays.
What We’ll Offer You:
* Weekly pay
* Paid overtime
* 4‑weekly tips
* Staff uniform provided
* Staff meal on duty
* Discount across all RAD Hotel Group venues
* Ongoing training and development
* Career progression opportunities
* Birthday incentive
* Length of service incentive
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