Role Summary The Practice Manager oversees operational delivery, team leadership, financial processes, and cross-functional coordination for a busy litigation practice. The role serves as the main point of contact for operational and staffing matters and ensures smooth, efficient practice support. Key Responsibilities Operations & Service Delivery Act as the first point of contact for operational queries; triage and escalate as needed. Lead monthly operations meetings, track actions, and provide updates. Maintain consistent processes across offices and handle operational escalations. People Leadership Manage and develop the paralegal team, including recruitment, onboarding, performance reviews, and progression. Allocate workloads, balance capacity, and oversee utilisation tracking. Maintain mentoring frameworks and ensure trainees gain exposure to paralegal work. Embed organisational support-staff values into team routines. Financial Coordination Monitor time recording, WIP, and disbursements with Finance; support accurate, timely billing. Contribute to budgeting and prepare operational reports or dashboards. HR & Culture Support HR processes including probation, appraisals, and employee relations. Build strong relationships with HR, IT, Finance, and other support functions. Assist with recruitment activities. External Liaison Coordinate logistics and payments with external counsel and suppliers. Represent the team at internal support-staff meetings. Marketing & Profile Assist with legal directory submissions and practice-level BD activities. General Duties Be the main contact for senior operational advisors. Provide troubleshooting support to partners. Organise team events and client dinners. Manage the team’s corporate card. Skills & Experience Experience in legal practice management or similar operational leadership. Strong team-leadership and people-development skills. Excellent communication and cross-team collaboration. Financial process understanding (billing, budgeting, reporting). Confident with legal tech, document management, and e-filing tools. Proactive, solutions-driven, and committed to high-quality service. Able to work effectively at all levels and remain calm under pressure. Professional, adaptable, and well-organised.