PURPOSE OF ROLE In 2019 the FAW introduced a new Football Management System called COMET, which is now used by all areas of Welsh football and is radically changing the way the sport is administered in Wales. COMET is a digital application system that aggregates all the key processes, data and transactions that take place within Welsh football, including registration, discipline, competition management and payments. All aspects of the COMET System are now being used by Clubs, leagues, and referees in Wales. This includes: Registration of all players, coaches, referees, and club/league/Area Association officials; Electronic payment of all registration fees, disciplinary fines, and competition entry fees; Management of 600 different competitions (competition set up, creating fixtures, appointing referees, selecting team line-ups, recording match events, confirming match results); Disciplinary matters (yellow cards, red cards, misconduct charges and match suspensions); National Teams (all matches played by every Men’s and Women’s National Team); Club Licensing (Elite clubs); Club Affiliation (all clubs); Club Accreditation (all junior clubs); and A new reporting engine. We also operate two mobile apps: A match day app to be used by clubs, to select their team line-ups & add match events, and by referees, to confirm the match results; and The Cymru Football app which is available for the public to download and contains details of all matches played in Wales (Click here for further information). The COMET System is the heartbeat of Welsh football and the data contained within the system is now used by all key football personnel in Wales via the creation of the COMET Digital Dashboard - which provides real-time data in relation to participation, competitions, and payments. COMET System statistics: 2 mobile apps; 600 different competitions; 850 clubs; 1,100 registered referees; 5,000 registered officials; 7,000 teams; 12,500 registered coaches; 40,000 yellow cards; 60,000 matches; 100,000 registered players; 150,000 electronic payments per season; and 600,000 match events per season Working within the FAW’s newly created Football Services Centre, the Football Services Coordinators will play an important role in continuing to deliver the implementation of the COMET System to its 12,000 active users, whilst delivering a high-quality service to all clubs, leagues, Area Associations, referees, and volunteers within Welsh football. KEY AREAS OF ACCOUNTABILITY OR RESPONSIBILITY Processing and advising on player, coach, staff, referee, and club/League/Area Association officials registrations on the COMET system; Providing first class support and customer service to all 12,000 COMET System users as and when required; Providing account management services to 600 different competitions; Assisting the FAW’s Football Services Centre Executives and Senior Manager identify recurring user issues and frequently asked questions; Assisting the FAW’s Football Services Centre Executives and Senior Manager in identify further user training needs; Assisting the Executives and Senior Manager with the delivery of COMET System user training Any other tasks relating to optimisation of the COMET System and as required by the FAW Working on ad-hoc projects as and when requested e.g. working with the FAW’s Data and Insights Manager assisting with Welsh Grassroots Facilities Fund, assisting with Club Licensing etc Providing support and assistance to other FAW departments as and when required e.g. ticketing, finance, Team Operations roles at National Team matches. event based roles at FAW Cup Finals. The above list of accountability and responsibility is not intended to be a comprehensive list of all the duties involved and consequently the post holder may be required to perform other duties as appropriate to the role. PERSON SPECIFICATION Essential Must be IT literate with experience of using Microsoft applications, particularly Word, Excel, and Outlook Show willingness to learn. Excellent written and verbal communication skills. Must be self-motivated and demonstrate commitment and enthusiasm. Demonstrate flexibility. Demonstrate attention to detail and a methodical approach to work. Excellent organisational skills. The ability to deal with difficult matters professionally and in confidence. Demonstrate customer service skills, and patience in dealing with difficult matters. The ability to work as part of a team and without supervision. The ability to work outside of normal working hours. Desirable Understanding of FAW COMET Experience of data entry Knowledge and interest in football The ability to speak Welsh. ROLE SPECIFIC REQUIREMENTS The appointment of the successful candidate will be subject to a DBS Check. Role will be based at the FAW Training Centre at Hensol (CF72 8JY) and will work in shift patterns. All employees must provide proof of their right to work in the UK. Spoken and written Welsh are desirable. FAW VALUES Our values underpin the FAW vision and guide all aspects of our work: Excellence – we approach every challenge with determination and a drive to deliver our very best in all we do. We display commitment, motivation, discipline and perseverance, and hold ourselves accountable for results. In every aspect of business and sport, we strive to excel. Family – we promote a welcoming culture of warmth and belonging where everyone is embraced. Through the power of the collective, we’ll continue to expand our football family, welcoming anyone who wants to achieve great things for Wales Respect – we believe that different ideas, strengths, interests, and cultural backgrounds are fundamental for success. We’ll earn the respect of others through our commitment to be open, honest, ethical and fair.