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Team Administrator Apprentice
The closing date is 23 October 2025
An exciting opportunity has arisen for two motivated individuals to undertake a Business Administrator apprenticeship (level 3) within the NHS Talking Therapies Southampton Steps2Wellbeing Service. This position is based in Southampton.
The service offers a range of evidence based talking therapies for common mental health problems. The service also provides a range of Step 2 and Step 3 psychological therapy options including Low and High Intensity CBT, Psycho-educational groups and Counselling.
The successful candidates will be working Monday to Friday with Saturdays and evenings by rota. The individuals will be able to ensure a confidential, efficient administrative service is provided to the Steps2Wellbeing clients and staff. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.
The successful candidate will receive training and work towards formal qualifications whilst developing professional skills to provide support to the service.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Main duties of the job
This is a great opportunity for individuals with transferable skills to become part of a dedicated and enthusiastic team. You will need to be confident speaking on the phone, comfortable managing a high volume of calls, and able to support clients with care and professionalism, including those who may be distressed.
The successful applicants will be enthusiastic, self-motivated and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database which requires input and questioning of client information. You will be required to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is supporting people getting into work by offering an employability service. This includes help with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.net
Person Specification
Educational Requirements/Qualifactions
* Good level of education (GCSE level) with good standard of English and Mathematics.
* RSA 2 keyboard skills; audio typing and word processing
Skills/Experience/Knowledge
* Good time management skills e.g. To be able to work to tight deadlines
* Good organisational skills and ability to organise own workload
* Good standard keyboard skills and knowledge of Microsoft Office Packages
* Knowledge of working within a team
Personal Qualities/Attributes
* To be adaptive and flexible when undertaking new challenges.
* Ability to work on own initiative whilst being a team player
* Professional manner in dealing with emotive material and challenging behaviour from clients.
Business Travel
* Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Dorset HealthCare University NHS Foundation Trust
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