D365 CE Consultant Location: Winchester/Remote
Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience.
Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules
Participate in the full software development lifecycle including requirements gathering, design, development, testing, deployment, and support
Provide training and support to end-users and stakeholders
Collaborate with cross-functional teams including developers, architects, and project managers to deliver high-quality solutions
Stay up to date with Microsoft’s product roadmap and make recommendations on improvements and best practices
Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions
Sales, Customer Service, Marketing, Field Service
Experience with Power Platform (Power Apps, Power Automate, Power BI)
Understanding of Dynamics 365 security model, data model, and integration capabilities
Proficiency in using JavaScript, C#, .NET, and Web Services (REST/OData) for D365 custom development
Microsoft certifications in Dynamics 365 (e.g., Experience with Azure services and DevOps pipelines
Familiarity with Agile/Scrum methodologies
Prior consulting experience with client-facing roles