Overview
Senior Infrastructure Engineer role at OneAdvanced. We are looking for an experienced individual to maintain enterprise infrastructure in UK datacentres for high profile, Managed Services customers. You will bring all-round traditional hosted infrastructure operational experience (e.g. VMWare, backups, storage and monitoring) with focus on on‑premise, private and hybrid cloud ecosystems.
Responsibilities
* Operate and continually improve systems delivering hosted services.
* Build, configure, secure, enhance and operate back-end servers and services; responsible for service improvement, cost management, high availability testing and eventual decommissioning.
* Enterprise storage (IBM, NetApp, Dell, HPE, etc.).
* Enterprise monitoring and automation tools (LogicMonitor).
* Virtualisation (VMware and/or Hyper-V).
* Replication services (Zerto).
* Provide technical support and take ownership of incidents, respecting SLA’s and OLA’s as guided.
* Attend relevant customer meetings as required (e.g., changes to the change advisory board, or formal problem reviews).
* Implement solutions with colleagues to drive automation and improve responsiveness and consistency.
* Maintain documentation through system lifecycles, ensuring compliance to relevant standards (e.g., ITIL, ISO 27001, 9001) and security (e.g., CIS, STIG).
* Participate in an On-Call rotation to provide 24/7 support for customers.
What You Will Have (Qualifications)
* Outstanding presentation and communication skills, written and oral, at all levels with customers, prospects and internal teams.
* Excellent problem-solving skills and ability to devise and implement strategies benefiting the company and clients.
* Experience with standard, repeatable deployment processes and automation/scripting (e.g., PowerShell).
* Demonstrable experience of infrastructure management and tooling.
* Working knowledge of network fundamentals and security technologies.
* Ability to author and update infrastructure, support and procedural documentation.
* Self-motivated, tenacious, disciplined, enthusiastic and resilient.
* Keen willingness to mentor others within your field of expertise.
* Effective time management, multitasking and prioritisation under pressure.
What We Do For You
Wellbeing focused
Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
* Annual Leave – 26 days off, plus public holidays and the option to buy additional days.
* Employee Assistance Programme – Free confidential advice, support and counselling 24/7.
Personal Growth
We’re committed to enabling your growth personally and professionally.
* Development Programmes – From Future Managers to Leadership Training.
* Performance Bonus – Group-wide bonus scheme.
* Online Learning Platform: SkillsHub! Access to online library and external training opportunities including apprenticeships.
Financial wellbeing
We understand your financial wellbeing is important.
* Pension Scheme – 5% matched contribution by the company.
* Income protection insurance – Support when you need it most.
Recognition
Highlighting and rewarding the great work our people do.
* Performance & Talent – Real-time feedback, conversations and goals.
Making a Difference
We provide opportunities to help our people make a difference to the causes they care about.
* MatchIt! – OneAdvanced matches part of fundraising.
* Volunteering Time – Volunteering leave scheme.
* Pennies from Heaven – Donate pennies from your pay to charitable causes.
Who We Are
OneAdvanced is a leading provider of business software and services serving 20,000+ global customers with an annual turnover of £330M. We invest in our brilliant people and strive to be a diverse, inclusive and engaging place to work.
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