Operations Manager (Environmental Services)
Location: The Trafford Centre, Manchester
Salary: up to £50,000
Type: Full-time & Permanent
Hours: Includes 1 in 4 weekends (duty management)
The Opportunity…
Savills Management Resources is looking for a passionate, hands-on, and experienced Operations Manager to lead and innovate across internal and external cleaning operations at The Trafford Centre – one of the UK’s leading retail and leisure destinations.
This is a rare opportunity to step into a high-impact leadership role overseeing 4 experienced Team Managers and 110+ cleaning professionals. Your mission: elevate service standards, modernise practices, and drive change.
What You'll Be Doing…
* Leading day-to-day operations of environmental services across the centre
* You’ll be able to influence the guest experience through sounds, scent, innovation and out of the box thinking
* Managing 4 Team Managers (2 day, 2 night) and 110+ cleaning team members
* Driving innovation, efficiency, and cleanliness standards
* Reviewing and optimising cleaning schedules, equipment usage, and waste processes
* Developing the team through coaching, feedback, and succession planning
* Working closely with internal departments (HR, Ops, Centre Director) and external stakeholders
* Owning key KPIs around quality, performance, and customer satisfaction
* Supporting cultural transformation and embedding a “people-first” mindset
About You…
Must-have experience:
* Proven experience managing large teams in cleaning, facilities, or service-driven sectors
* Implementation of ‘out the box’ thinking and a strong background in driving customer experience
* Strong understanding of cleaning operations, systems, and equipment
* Inspirational leadership – a motivator who gets the best from long-standing teams
* Excellent stakeholder communication and the ability to influence positive change
* Process-driven, commercially aware, and a natural problem-solver
Desirable:
* Experience in high-footfall environments (retail, leisure, hospitality, etc.)
* IOSH/NEBOSH or willingness to undertake training
* Familiarity with unionised environments and team performance frameworks
Why Join Us?
* Impact from Day 1 – play a leading role in one of the UK’s most iconic retail destinations
* Progression and growth – with clear pathways across the Savills portfolio
* Positive change – be part of a leadership team driving transformation
* Team culture – direct, collaborative, and mission-driven
How Do I Apply?
Send your CV to alex@andersenjames.com or call on 07458 142 899