Client Care Assistant role available at our new Plymouth Vets site!
Having just relocated to our brand-new facility with multiple wards, separate species waiting areas, a state-of-the-art prep room, theatres, CT, spacious admin rooms, and staff areas, we are now looking for a friendly and professional Client Care Assistant to join our team.
The role will involve a mix of in-person reception duties, greeting and advising clients, as well as overseeing admin tasks and providing telephone advice behind the scenes.
Our Client Care Team is the face of the practice and offers a warm, friendly service to our clients. Ideally, you will have experience working in a veterinary environment or a similar fast-paced customer service role. The ability to multi-task, offer compassionate support, and maintain a warm, friendly approach to client care is essential.
Why join us?
The Hospital is located just one mile north of the A38 in Derriford. It has ample on-site parking and provides 24/7, 365-day care to small companion animals, including a dedicated Out of Hours service for our clients and surrounding practices in the Plymouth area. We offer a varied role that is both rewarding and challenging. If you are passionate about animal care and want to be part of our team, please get in touch.
Your shift pattern
This is a full-time role working 40 hours per week, covering a varied shift pattern between 8 am - 8 pm, including some weekends as scheduled by the Client Care rota to ensure our clients' needs are always met.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday, added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway offering discounts and cashback with hundreds of retailers
* Pension scheme
* Discounted staff pet care
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