The Team Manager plays a central leadership role in the day‑to‑day running of the therapy service, ensuring it operates in a coordinated, responsive and consistent way. The role provides leadership to therapists, maintains strong communication with families, referrers and the operational team, and acts as a key point of escalation.
Key Responsibilities
* Provide visible and consistent leadership to therapists.
* Offer non‑clinical supervision, guidance and support.
* Act as a point of escalation for concerns and decision‑making.
* Foster a collaborative and connected team culture.
* Manage and triage referrals and enquiries.
* Allocate cases appropriately across therapists.
* Maintain oversight of caseloads and service flow.
* Ensure timely responses and follow‑up.
* Act as a key contact for families and professionals.
* Ensure clear, timely and relational communication.
* Support consistency in messaging across the service.
* Work closely with the operational/SLT team.
* Contribute to planning and service development.
* Respond flexibly to service needs and priorities.
* Maintain oversight of case progression.
* Support safeguarding awareness and escalation.
* Ensure good record‑keeping and service standards.
* Support new projects and initiatives.
* Contribute to continuous improvement of the service.
Person Specification – Essential
* Experience working with children, young people or families with a trauma‑responsive approach.
* Background in therapy, education, social work or a similar field.
* Strong organisational and communication skills.
* Experience coordinating teams or services.
* Ability to manage multiple priorities effectively.
* Strong team player with a collaborative approach.
* Understanding of safeguarding processes.
Person Specification – Desirable
* Experience in supervision or line management.
* Experience contributing to service development.
* Experience working in a therapeutic service environment.
Working Style & Expectations
* Embedded role requiring presence across the working week.
* The post‑holder will be visible and accessible as part of the team.
* Responsive to service needs and supporting coordination.
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