Description
:
Position: Technical Support Engineer
Location: Omagh
Reporting to: Lead Technical Support Engineer
Hours of Work: 39¾ hours per week
Join our team at Terex Omagh and embark on an exciting opportunity to be part of our global helpdesk team working in an busy, rewarding environment. The successful candidate will have the opportunity to develop their skills and understanding of our equipment to help our dealers report and establish root causes of machine issues, to keep machines working and the customers happy with our machine offerings. As a technical support engineer you will be mainly desk based, although the opportunity is there for global travel if desired, to support our customers and dealers with our equipment and assist with the development and test of our new products.
What you’ll do:
Main Duties & Responsibilities
1. Provide technical support to the Finlay/Prostack/MDS/Magna dealers & customers network via telephone and internet based MP Helpdesk (CRM).
2. Troubleshoot mechanical, electrical and hydraulic faults whilst working closely with our dealer’s service team.
3. Collaborate with our engineering & quality teams to ensure referral of all issues are dealt with on a timely basis to enable ongoing product improvements.
4. Perform root cause analysis on issues reported through service, warranty and helpdesk.
5. Develop technical procedures including creation and verification of standard operating procedures.
6. Maintenance of service reference guides, dealer PDI and commissioning documentation.
7. Assist with new product development with service visits to prototype units.
8. Support product and service safety teams with ongoing projects.
9. When required, support field service team with worldwide travel.
What you’ll bring:
Experience & Qualifications
10. Proven track record of working in a customer facing environment.
11. Strong knowledge and experience on electrical, mechanical and hydraulic systems.
12. Strong experience working in a mechanical or electrical engineering environment.
13. Experience in the installation & maintenance of heavy plant / machinery.
14. Experience with 3-phase electrical control systems including AC inverters advantageous.
15. Experience in quarry / crushing & screening industry advantageous.
16. Further education qualification in mechanical or electrical systems advantageous.
17. Degree level educated advantageous.
Knowledge, Skills & abilities
18. Someone who cultivates a team spirit with the respect of others’ ideas and requirements.
19. Ability to work on own initiative and involve other departments as deemed necessary.
20. Ability to work in an environment that is fluid with constantly changing priorities.
21. Ability to handle multiple tasks at one time.
22. Creativity, innovative thinking and excellent problem solving skills.
23. Experience with Microsoft Office tools.
24. Excellent communication skills both written and spoken.
25. Good Presentation and interpersonal skills.
26. Able to assess workload and commit to realistic timelines with given resources.
27. Must be flexible in terms of hours worked and travel on short notice when and where is necessary.
This above description is non-exhaustive and there may be additional duties in accordance with the role.
Why Join Us:
28. We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video!
29. Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
30. We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
31. We are committed to helping team members reach their full potential.
32. Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
33. We offer competitive rates of pay, Team Member bonus, Westfield healthcare, 32 holidays, pension, life assurance, LinkedIn Learning, on site free parking, Perks discount card.
For more information on why Terex is a great place to work click on the link!
How to Apply:
To apply for this role, click on the above red Apply button.
All applicants must demonstrate through their application form how they meet the criteria for the position applied for. We reserve the right to enhance our selection criteria at the short listing stage, if required.
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.
Closing date for receipt of completed applications is Monday 10th November 2025.