Job Overview
Altrincham Up to £30,000doe
One of the UK’s leading manufacturing and wholesale businesses has an opportunity for a 1st/2ndline IT Support Technician to join their growing, ambitious team who are undergoing a large period of growth and transformation.
If you have two years’ 1st/2nd Line IT support Technician experience and want to be a central part of a businesses growth plans, where you can help to deliver exceptional 1st/2nd line IT support then please apply today!
Benefits & Perks
33 days’ holiday (including bank holidays), plus your Birthday off, pension plan, personal development opportunities, internal recognition scheme, on-site free parking and the chance to be part of a growing, ambitious team
The Role
1. As an IT Support Technician, you’ll be providing 1st and 2nd line support to end users and working on business platforms
2. You’ll work closely with regional teams, support IT administration tasks, and contribute to project delivery
3. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies
4. You’ll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We’ll support you with training and development to help you succeed and grow.
Duties
5. Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems
6. Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms
7. Administer Microsoft Intune, Apple Business Manager, and Office 365
8. Support server and network troubleshooting
9. Assist with IT projects and system improvements
10. Maintain accurate records in the ITSM tool
11. Occasionally visit other sites (full UK driving license required)
Skills & Experience
12. Minimum 2 years in a similar IT support role
13. Strong customer service and communication skills
14. Experience working to KPIs and SLAs
15. Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage
16. Familiarity with cloud technologies and security awareness