Job Description
Customer Success Manager
Paying £80k–£110k + Equity
2 days a month in the office (Central London)
Oliver Bernard have partnered with a B2B software house that builds frameworks enabling platform teams to create platforms for developers to ship software faster, more securely, and at higher scale.
This is a Founding Customer Success role where you will build the Customer Success framework from scratch, bridging the gap between Sales, Support, Engineering, and Product during Sales Processes.
Responsibilities
* Bridge the gap between Sales, Product, and Engineering during the POV/sales process
* Design stakeholder engagement approaches for large, complex organisations
* Establish and run Proof of Value sessions with new customers
* Work with customers to generate roadmaps tied to organisational value
* Run design exercises to identify business requirements and priorities
* Work closely with the C-suite on strategy and day-to-day execution
Experience & Requirements
1. Experience in B2B SaaS or enterprise tech (with a high number of customers)
2. Strong facilitation skills (essential) — managing complex stakeholders in large organisations
3. Str...