Overview
Job Summary: Deputy Head of Change Systems at HMPPS.
The Change Delivery and Systems team oversees the HMPPS governance for change referred to as the Gateway Management System (GMS). The GMS triages and approves change activity through to delivery and completion. The Deputy Head of Change Systems is a senior role that plays a pivotal part in the strategic and operational management of HMPPS change systems initiatives at a national level. Working directly to the Head of Change Systems, this role involves collaborating with senior leaders to enable the team to drive forward strategic change priorities whilst overseeing the management and operational delivery of two core platforms: the Excellence and Quality in Process (EQuiP) system and the Gateway Management System (GMS). These platforms underpin the organisation’s approach to change management, process governance, project initiation, and operational consistency across both probation and prison services.
Key Responsibilities
* Strategic Leadership: Provide strategic input to the design and development of change systems and solutions at a national level. Lead or support on specific national strategic activity on behalf of the wider Rehabilitation and Change Directorate as required.
* Team Leadership: Manage and inspire Change Systems staff, providing clear guidance and accountability for roles and responsibilities regarding the Gateway Management System, EQuiP and change management best practice. Lead recruitment for the team and support team development and performance, ensuring objectives are met and workloads are managed effectively. With the Head of Change Systems, develop a team identity built on professional role modelling, inclusivity, consistency of approach and collaborative leadership.
* Stakeholder Engagement: Act as a national representative of change systems, engaging actively and professionally with senior stakeholders through engagement, reporting and consultation. Proactively manage relationships by participating in forums and meetings with internal and external stakeholders, including in person where required. Deputise for the Head of Change Systems in national meetings as required. Provide a link between Area and National Change Delivery and Systems colleagues for escalation/feedback and direction to the team.
* Digital Capability and Culture: Champion digital capability across HMPPS alongside other digital champions, foster a culture of continuous improvement, and contribute to the strategic direction of the Change and Corporate Services Group. Collaborate with Heads of Change Delivery, their Deputies, Change Managers, Officers and Project Officers to ensure cohesive delivery across national programmes and business-as-usual change projects.
* Compliance: Ensure compliance with the GMS as a critical aspect of the role. Uphold professional standards within the team to align with national expectations defined in the service level agreement and protocols for EQuiP, GMS and PftW. Ensure change reporting is accurate and comprehensive when presented to senior stakeholders or used nationally.
* Change Management Excellence: Ensure the Change Systems Team utilises best-practice change management methodologies through training, continuous professional development and supervision.
* Performance Monitoring and Reporting: Provide formal reporting at a national senior leadership level as required, offering assurance of change load and delivery progress. Use information to monitor and manage team performance and data quality.
* Risk Management and Continuous Improvement: Work with the Head of Change Systems to build and maintain a culture that identifies effective risk management strategies, business continuity and continuous improvement to embed change successfully. Use reporting outputs to secure senior leader engagement and support ongoing development of the GMS and related systems/protocols.
* Technical: Demonstrate a high level of technical expertise and leadership in low-code development, with emphasis on the Microsoft Power Platform (Power Apps, Power Automate, Power BI) to streamline workflows, enhance user experience, and drive digital transformation. Act as a technical authority on Power Platform and AI capabilities, advising senior leaders on opportunities for innovation and efficiency. Lead the development of AI solution integration to improve service delivery, automate routine tasks, and support data-driven decision-making across the Change portfolio.
Note
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