Location: Edinburgh International Conference Centre (EICC)
Business: Levy UK + Ireland
Salary:£70,000 + Benefits
Role Overview
As General Manager at the Edinburgh International Conference Centre (EICC), you’ll have overall responsibility for delivering an exceptional, market-leading hospitality operation within one of the UK’s most prestigious conference and events venues.
This is a high-profile leadership role where commercial acumen, operational excellence and inspirational people leadership come together. You’ll lead large, multi-disciplinary teams across conferences, exhibitions, banqueting and retail, ensuring Levy’s standards are not only met but consistently exceeded — for clients, guests and partners alike.
You’ll act as the senior on-site leader and a trusted partner to the EICC, driving innovation, financial performance and a culture of pride, inclusion and excellence.
Key Responsibilities
Strategic & Commercial Leadership
* Own and deliver the overall business strategy for Levy at EICC, aligned to Levy UK & Ireland objectives.
* Drive revenue growth, profitability and commercial innovation across all food and beverage operations.
* Lead annual budgeting, forecasting and long-term financial planning, ensuring strong cost control and margin delivery.
* Identify new opportunities to enhance guest experience, efficiency and sustainability.
Operational Excellence
* Oversee all hospitality operations including conferences, banqueting, exhibitions, retail and bars.
* Ensure seamless delivery of complex, high-volume and high-profile events.
* Maintain outstanding standards of food quality, service, safety and compliance at all times.
* Champion continuous improvement and operational best practice.
Client & Stakeholder Management
* Build and maintain a strong, collaborative partnership with EICC leadership and key stakeholders.
* Act as the senior escalation point for clients, ensuring issues are resolved quickly and professionally.
* Represent Levy positively at internal and external forums.
People & Culture Leadership
* Lead, inspire and develop a diverse management team and workforce.
* Create a culture where people feel valued, supported and empowered to perform at their best.
* Drive engagement, retention, succession planning and talent development.
* Champion Levy’s commitments to inclusion, wellbeing and sustainability.
Governance, Safety & Compliance
* Ensure full compliance with food safety, health & safety, licensing and employment legislation.
* Embed Levy’s safety-first culture across all teams and operations.
* Maintain robust controls, audits and reporting processes.
What We’re Looking For
* Proven General Manager or Senior Operations leadership experience within large-scale hospitality, events or venue environments.
* Strong commercial and financial acumen, with experience managing complex P&Ls.
* A confident, credible leader with the ability to influence senior stakeholders and clients.
* Experience leading large, multi-site or multi-function teams in fast-paced environments.
* Passion for food, service, innovation and guest experience.
* Calm under pressure, highly organised and solutions-focused.
Why Join Levy at EICC?
* Be part of Levy — a global leader redefining premium hospitality experiences.
* Lead one of Scotland’s most iconic and dynamic conference venues.
* Work in partnership with a world-class destination brand.
* Competitive salary, bonus and benefits package.
* Real opportunities to shape the future of the business and develop your career.