Thames Water is seeking a motivated Revenue & Billing Associate to join our Wholesale Market Services (WMS) team. WMS is responsible for developing, implementing, and facilitating Thames Waters market obligations for non-household customers. We enable the sale of services to all licensed water market companies, managing over £756m in revenue and up to £200m of market compliance risk.
What you will be doing as our Revenue & Billing Associate: In this role, you will be part of our billing team, managing cases, handling complaints and escalations, supporting wholesale billing, and contributing to revenue and retail customer service targets. This is a unique opportunity to shape and drive key processes, generate revenue insights, and improve business performance.
We provide all the tools and support you need to grow within Thames Water and build a successful career. The ideal candidate will demonstrate exceptional customer service skills and a strong drive to meet the evolving needs of our wholesale customers.
Key accountabilities:
1. Effectively and professionally, you will communicate with our retail customers via email and telephone, providing an excellent customer experience to the required internal and external standards - always providing first class customer service.
2. Contributing to the teams success, by demonstrating the comp...