Customer Service Advisor- German Speaking
The successful candidate must be fluent in both spoken and written German.
Location: Liverpool (Hybrid Working)
Contract: Temporary ongoing
Pay Rate: £13.79 per hour
Hours: 37.5 hours per week
Shift Pattern
Monday to Friday - Hybrid
Hours between 08:00am - 6:00pm (rotating) including Banh Holiday
About the Role
We are currently recruiting for a Customer Service Advisor fluent in both spoken and written German to join our client based in Liverpool.
Customer Service Advisor Key Responsibilities
* German Speaking- fluent in both spoken and written German
* Deliver a professional, friendly, and customer-focused service at all times
* Manage customer enquiries via phone and digital communication channels
* Build a clear understanding of customer needs to provide effective solutions
* Advising customers on the best services available
* Deliver a high-quality customer experience in line with company standards and SLAs
* Accurately capture and maintain customer information using CRM systems
* Promoting memberships to non-members
* Work collaboratively with internal teams to ensure customer issues are resolved efficiently
* Maintain a high level of accuracy and attention to detail in all customer interactions
Requirements
* Fluent in both spoken and written German
* Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
* Strong background in handling high volumes of customer enquiries
* Excellent verbal and written communication skills
* Confident using CRM systems and computer applications
* Strong listening skills and attention to detail
* Positive, proactive, and customer-focused attitude
* Flexible approach to working shifts, including weekends
Customer Service Advisor Desirable Experience
* Fluent in both spoken and written German
* Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
* Experience working to KPIs and service level agreements within a contact centre environment
* IT Savvy with good MS Office and keyboard skills; familiar with technology and mobile applications
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