ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally, with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprising nearly $78 billion of assets under management, including over $35 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in rental residential real estate. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience.
KEY RESPONSIBILITIES
* Work as part of a friendly and supportive team to ensure high standards of cleanliness throughout the community.
* Respond positively to customer queries, resolving them promptly or directing residents to the appropriate personnel.
* Clean the reception, offices, common spaces, and restrooms.
* Check and clean amenity areas daily as required.
* Perform daily litter picks in all external areas.
* Freshen all empty rooms, apartments, and show flats throughout the day to maintain market-ready standards.
* Conduct weekly flush downs in all empty rooms and apartments in accordance with health and safety policies.
* Assist in make-ready processes by performing additional duties as requested by the Community Manager or supervisor.
* Report hazards or potentially dangerous situations to the Community Manager.
* Log maintenance issues with the Customer Service team during routine tasks.
* Address resident concerns or queries as needed.
* Maintain an inventory of cleaning supplies and notify the supervisor when reordering is necessary.
* Use materials and equipment efficiently, promoting cost-effectiveness without compromising quality.
KEY RELATIONSHIPS
* Onsite Team Members
ABOUT YOU
Knowledge & Qualifications
* Ability to read and write in English to understand safety labels, COSHH policies, and manuals.
* Knowledge of UK health and safety standards.
* Skilled in the safe use and maintenance of cleaning fluids and tools.
Experience & Skills
* Previous experience maintaining cleanliness in a customer-occupied environment.
* Ability to solve practical problems and follow standard procedures.
* Ability to work independently and use initiative.
* Strong attention to detail.
* Flexible and adaptable to changing environments.
* Excellent customer service and interpersonal skills for effective communication with residents and team members.
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