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Customer Service Representative, Camelon
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Client:
William Hill
Location:
Camelon, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ae047673eb40
Job Views:
15
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have support, training, and encouragement to build a career that raises your game, with incentives to keep you motivated because investing in you helps us raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis, including evenings and weekends
What’s in it for you?
* Range of full and part-time hours
* Annual pay review and performance bonus
* 28 days holiday annually (pro rata)
* Paid birthday day off
* Subsidised travel (Zone 1-6 Oyster card for London roles)
* Pension plan with 4% employer contribution
* Sharesave Scheme: purchase discounted William Hill shares
* Perks and discounts in shops, cinemas, holidays
* Training and career development opportunities
* Cycle to Work scheme
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for customer service
* Strong interpersonal and empathy skills
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